New Mexico Severe Floods

Important information about your insurance policy

October 29th, 2024

Progressive Customers:

We hope you and your family are safe.

We recognize that you may have been affected by the recent Severe Flooding and have a lot to deal with right now, and the last thing we want you to worry about is your insurance.

If you have a payment due related to any Progressive insurance products written in the state of New Mexico, please call us at 800-876-5581 if you're concerned about maintaining your coverage, or need extra time to make a payment as a result of the severe weather. For customers who pay electronically, we'll continue to withdraw their insurance payment from their bank as usual unless they ask us to stop. Please note that we're offering this payment leniency program through February 18th, and any deferred payment does not represent a period of free coverage for customers. Customers are required to pay the full amount due on their policies at the end of the deferment period.

We wish you and your community the best during this difficult time.

As a Progressive customer, your vehicle claims are handled by Progressive Claims Service 24 hours a day, 7 days a week.

If you need to report a claim, you can report it online or call 800-776-4737.

After filing your claim, we'll e-mail you to let you know when you can monitor its status online.

You can rest assured that we will be there to help settle your claim and get you back on the road as soon as possible.